Thank you for visiting and shopping at NÜWA. Following are the terms and conditions that constitute our Shipping Policy.

Estimated delivery time*

When we receive an order, we make everything possible to dispatch it as soon as possible. Delivery time varies according to the country, per the following conditions: 

• Portugal- Continental: between 1 to 3 working days after dispatch.
• Portugal - Islands: between 3 to 5 working days after dispatch.
• Germany: between 3 to 5 working days after dispatch.
• Countries in Europe: between 4 to 6 working days after dispatch.
• Other countries: between 3 to 7 working days after dispatch.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

* Overnight delivery is not available. Orders are not shipped or delivered on weekends or holidays. Delivery delays may occasionally occur.

Since we value this holiday season as a time to share with friends and family, all orders placed from December 23rd until January 3rd will be shipped on January 4th.

Order shipping locations

You can receive your order at an address of your choice (home, workplace, family member's home, etc.), anywhere in the world. The workplace is increasingly chosen as the preferred destination for receiving orders. It is the best way to ensure that someone is always ready to receive your NÜWA order.

Shipment methods

WePickup	DHL
Portugal and Spain	Internacional shipping

Shipment locations and costs

Below are details regarding locations and shipping costs.

Country	Price
Portugal	Free shipping
Europe Union	5€ - Free Shipping on orders above 70€
Rest of world	Shipping charges for your order will be calculated and displayed at checkout. For more information about shipping costs please contact us at [email protected]

Obs.: the next areas not are available in the shipping methods: Canárias, Ceuta and Gibraltar, Melilla.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs and import duties

Due to different customs policies and import fees, NÜWA has no control over any costs that may be applied when an order arrives in the country of destination, and it is not possible to predict the exact amount of these fees.

If you have any questions, you should contact your local customs office before placing your order to obtain information about customs costs and their applicability.

Damages

NÜWA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about the required procedures for returning your order.